Privacy Policy

Penyard Private Pool Hire (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and store your data when you visit our website, make a booking, or interact with us.

1. Who We Are

We operate as a private pool hire business located near Ross-on-Wye, UK. Our services include hourly pool bookings, children’s parties, and long-term hire arrangements.

2. What Data We Collect

We may collect and process the following types of personal data:

  • Name
  • Email address
  • Phone number (if provided)
  • Booking details (date, time, number of swimmers)
  • Payment and billing information (via third-party provider)
  • Marketing preferences
  • IP address and usage data (via cookies or tracking tools)

3. How We Collect Your Data

We collect data through:

  • Ticket Tailor: When you make a booking, your personal and payment data is processed through Ticket Tailor’s secure platform. View Ticket Tailor’s privacy policy here.
  • Mailchimp: When you sign up for email updates or marketing, your details are managed via Mailchimp. View Mailchimp’s privacy policy here.
  • Contact Form: When you submit an enquiry via our website, we receive your details by email.
  • Cookies: We may use cookies or similar technologies to track website usage and improve your browsing experience.

4. How We Use Your Information

We use your personal data to:

  • Manage bookings and communicate about your visit
  • Respond to enquiries
  • Send booking confirmations or important service updates
  • Send marketing emails (if you have opted in)
  • Improve our website and services
  • Track advertising performance (e.g. via Meta Pixel, if activated)

We will never sell your data or share it with unauthorised third parties.

5. Marketing and Communications

You can choose to receive occasional updates about availability, offers, or seasonal news by subscribing to our email list. You may unsubscribe at any time by clicking the link in our emails or contacting us directly.

6. Data Storage and Security

Your data is securely stored via:

  • Ticket Tailor for bookings
  • Mailchimp for mailing lists
  • Email servers (for contact form enquiries)

We take all reasonable steps to protect your information and ensure it is stored securely. Access is restricted to authorised personnel only.

7. Your Data Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Ask for your data to be deleted (subject to legal or booking record requirements)
  • Withdraw consent to marketing at any time

To make a request, please contact us at: [insert email address]

8. Cookies and Tracking

We may use cookies to enhance your experience, track site usage, and measure the effectiveness of any future advertising. If Meta (Facebook/Instagram) advertising is used in the future, the Meta Pixel may be installed for conversion tracking. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. Ticket Tailor, Mailchimp). We are not responsible for their privacy policies or practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:


Penyard Private Pool Hire
Email: info@penyardpool.co.uk